Unless you’re a hermit, it’s likely that you work with or encounter other people on the job. Some people are easy to work with, while other are more challenging. And even the most laid back people can become difficult under certain circumstances.
Safety and HR professionals are faced with challenging people and situations more than most. Effectively dealing with such situations, such as emotionally distraught workers, aggressive behaviour (physical or verbal), and lying, misleading or evasive staff members, can be critical to diffusing potentially dangerous circumstances.
For instance, disciplining a worker with a violent temper can have tragic consequences if it’s not handling properly. Example: A worker at a California office complex killed two people (and himself) and injured two others in his company. His possible motive: a supervisor had just reprimanded him for missing a deadline.
If you’d like to learn some strategies for dealing with difficult people and situations, attend our webinar on Aug. 17.
- A strategy for dealing with challenging situations and people
- A model for analyzing, preparing for and engaging in these high conflict conversations
- A checklist of common challenges
- Some core tools for responding to such challenges
- Real world examples of the application of these principles.
The webinar will also include a Q&A session to answer your specific questions.
Attendance is free with an OHS Insider Pro membership. Just sign up.
If you’re not a Pro member, you can buy a seat now.
Godin is a Toronto-based mediator, lawyer, negotiator, facilitator, trainer and Alternative Dispute Resolution (ADR) systems designer at the Stitt Feld Handy Group/ADR Chambers. He’s the author of the chapters “Principles of Negotiation” and “A Practical Guide to Conflict Management System Design” in the CCH ADR Practice Manual.