Dec. 16: WCB Releases 2016-2020 Strategic Plan

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The WCB released its 2016-2020 Strategic Plan, which includes improvements such as developing new secure online service channels and replacing the 25-year-old systems that power claims processing and management, and employer rate assessments. In addition, changes will give employers access to more data about injury trends and better assessment information. Workers will get real-time access to their own claims information, and a streamlined overall claims process that’s faster and more consistent.